We offer a lifetime warranty on our handmade items that covers material or manufacturing defects.
The warranty does not cover natural aging of the leather such as scratches, marks on leather, patina, natural softening of the leather causing changes in shape and structure of the bag, etc., or misuse/mistreatment of the bags. We are not responsible for the use of products or solutions recommended outside of our guidance.
In the rare case of a defect, we will gladly repair or replace (as needed) the item with a valid proof of defect. Please contact firstname.lastname@example.org for any repair requests or questions.